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Technical Support & Services

Allen-Bradley After-Hours Emergency Support

(800) 422-4913

NorthEast After-Hours Inventory Access

NorthEast is committed to providing customer access to our inventory 24 hours a day, 7 days a week.  Contact us at (800) 579-8723 for after-hours requirements. 
(This service is available to existing customers on open account. There will be a $100 service charge for each transaction.)

NorthEast Technical Support  --  Available Monday - Friday from 8:00am until 5:00pm

Whether it is an application question or assistance locating hard to find parts, you can count on our team of automation solutions experts to get you the information you need. Call us at 781-302-2325 or 781-302-2271 or send an email to swservices@needco.com   

Click here to learn more about our Smart Locker program – order ahead pickup anytime. (Orders must be placed by 8pm Monday – Thursday for next day pick up. Orders placed after 5pm on Friday will be available for pick up on Monday) 

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Rockwell Automation TechConnect Support

Knowledge and Assistance for Solving Your Day-to-Day Challenges

Technical troubles cause headaches. They prevent you from being your best. Whether it is to quickly resolve production issues, improve training, or streamline software updates, purchasing our TechConnect? Support service can provide the knowledge and support you need to address some of your top challenges.

Immediately Address Issues with Phone Support

  • Get back up and running faster with support from our product specialists, who can help install and configure, troubleshoot, or diagnose technical issues
  • These specialists are ready when you need them with 24/7/365 availability

Manage Training, Store Useful Information, and Resolve Issues with Online Support

  • Submit questions online or chat live with highly trained technical support engineers
  • Use your personal portal to manage your phone and online interactions, receive product notifications, and save favorite content
  • Meet training needs, improve employee performance, and better use your training budget with the Training Advisor

Better Manage Your Software Updates

  • Prevent crises, extend functionality, and improve user experiences with access to the latest software updates
  • Download updates or request media shipments, and receive replacements in case of emergency

Sign up for TechConnect Support

Already have a TechConnect Contract?   

Access the Support Center or contact (440) 646-3434, Option 3

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Rockwell Automation Knowledgebase

Click here to browse the database of questions and answers on a variety of products and technologies